IT Analyst

Job Description

FIFO Shift Schedule: 7/7 Rotation

Job Description:
Wesdome Gold Mines is seeking an IT Analyst to support end-users at the Eagle River Mine Complex in Wawa, ON, as well as at lab and shared services offices. This role includes both camp-based and underground IT support.

Key Responsibilities:

• Provide deskside, remote, VOIP, printing, and internet support
• Support corporate servers, network infrastructure, and phone systems
• Install, rebuild, and maintain computer/laptop hardware and IT systems
• Troubleshoot software, hardware, network, and cyber security issues
• Monitor and validate IT system integrity and availability daily
• Manage user accounts across domains, Office 365, and VoIP systems
• Diagnose and resolve issues with security cameras and recording equipment
• Work with external IT service partners to resolve technical issues
• Procure and track IT-related equipment orders

Requirements:

• Post-secondary education in Information Technology (or equivalent experience)
• Minimum 3 years’ experience in IT user-support roles
• Experience with camp-based IT support considered an asset
• Strong communication, problem-solving, and time management skills
• Experience with Windows Servers, Active Directory, and modern Windows OS
• Knowledge of enterprise networks (wiring, switches, wireless, VPN, firewalls)

Working Conditions:

• 7/7 rotation with required camp stay during on-site weeks
• Travel required between locations
• May be required to work underground to support users (over 1km below surface)
• Must wear PPE and follow safety procedures
• Some heavy lifting (servers, printers, etc.) required

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